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===#FAQ=== | ===#FAQ=== | ||
'''Q - I can't find my purchase, where is it?'''<br/> | |||
A - All store purchases (except a PV+ subscription) is delivered to your in-game inventory as a promo code. | |||
'''Q - Do you store payment details?'''<br/> | |||
A - No. All payments made on Pokémon Vortex are processed through Stripe or PayPal and we never locally store payment information. | |||
'''Q - I bought the wrong item, can I exchange or refund it?'''<br/> | |||
A - Yes. Please refer to the refund policy section of our Terms of Service for more information. | |||
'''Q - My payment keeps getting declined, why?'''<br/> | |||
A - In most cases, we cannot assist with this. There are many reasons a payment may be declined and usually, it is between you and your card issuer/payment processor. | |||
Got a question not covered here? Ask it on our [[Discord]]. | |||